EFFECTIVE COMMUNICATION SKILLS

Talking, sitting, standing, writing, even staying silent, everything we do shares a story. Our communication skills are an intrinsic part of both our personal and professional lives as they help us exist within and connect to the world around us. Good communication skills are therefore highly valued in the workplace.

This online Communication Skills course will teach you how to become a more efficient and effective communicator, the different methods of communication, how to communicate with confidence, how to communicate to support inclusion and equality, and how to communicate in difficult situations. You will leave the course armed with strategies that you can use to boost your communication skills.

·        Lesson 1: Recognizing and Understanding Communication Styles

o   Explore the diverse styles of communication and introspect to identify your own. Recognize the strengths and limitations of each style and how to adapt for effective interactions.

·        Lesson 2: Verbal Communication

o   Dive into the nuances of spoken words. Learn the power of tone, pitch, and clarity, and how they can influence perceptions and outcomes.

·        Lesson 3: Nonverbal Communication

o   Decode the silent language of body posture, facial expressions, and gestures. Understand their profound impact on complementing or contradicting verbal cues.

·        Lesson 4: Communicating in Writing

o   Harness the potency of the written word, from crafting compelling emails to persuasive proposals. Explore the role of clarity, coherence, and conciseness in written communication.

·        Lesson 5: Cultivating Conversational Skills

o   Strengthen your conversational prowess. Learn to initiate, sustain, and conclude interactions in a manner that fosters mutual respect and understanding.

·        Lesson 6: Group Communication

o   Navigate the dynamics of group interactions, from small team meetings to large panel discussions. Understand group roles, consensus building, and effective facilitation techniques.

·        Lesson 7: Communications Technology

o   Delve into the digital realm of communication. From video conferencing tools to social media platforms, explore how technology has transformed the way we connect.

·        Lesson 8: Barriers to Communication

o   Identify obstacles that impede effective communication, such as biases, distractions, or environmental factors. Learn strategies to overcome these barriers for fluid conversations.

·        Lesson 9: Cultural Aspects of Communication

o   Appreciate the rich tapestry of cultural nuances and etiquettes. Discover how cultural sensitivity can enhance cross-cultural interactions and foster inclusivity.

·        Lesson 10: Disagreements and Conflicts

o   Equip yourself with tools to navigate disagreements. Understand the roots of conflicts and strategies to address and resolve them constructively.

·        Lesson 11: Negotiation

o   Unravel the art of negotiation. Learn techniques to achieve mutually beneficial outcomes without compromising on core values or objectives.

·        Lesson 12: Constructive Criticism

o   Embrace feedback as a growth tool. Discover how to give and receive criticism in a manner that fosters improvement and maintains dignity.